Leveraging Process Improvement to Attract and Retain Top Talent

Human capital retention is paramount, especially in the current business environment.  So what is the most cost effective method to retaining key talent when you can’t increase compensation?  The answer is closer than you may think.

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What Makes Your Reps Tick?

How do you know your sales force is properly motivated?  Have you designed a transparent system to properly align behavior to achieve your future vision?  A systematic approach to compensation is the only way to be sure your team is moving in the right direction.

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Quantifying the Soft Stuff

So, we know as business leaders, that this process is a priority for improvement – no question.  The process output, let’s say quality improvement, is clearly aligned to our business goals and quite frankly demands improvement from a competitive standpoint.  The pain of the cost of poor quality is clear and the “defect” must be minimized, better yet eliminated.  OK, let’s charter the project, assign to a project leader and team and oh yes, determine the anticipated financial benefit to the organization.

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The Hidden Cost of Electronic Payments

Over the last ten years, consumers have dramatically increased their use of electronic payments, particularly when it comes to credit and debit cards.  In fact, since 2003 debit and credit card purchases in the US have consistently exceeded check and cash payments.  Given the much lower cost of processing electronic payments and the interchange revenue that credit and debit cards generate, banks have welcomed the electronic payment trend, encouraging both businesses and consumers to leave paper behind and enter the world of virtual finances.

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